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Answers to Your Common Questions
We serve the Dallas-Fort Worth metroplex, Austin, and the surrounding areas for local moves. For long-distance and interstate moves, we’re licensed to relocate you anywhere in the continental United States.
Yes! We are fully licensed by the FMCSA for interstate moves across state lines. Interstate moves are charged at a flat rate rather than hourly. You can verify our operating authority at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx — DOT#: 4034369, MC#: 1525045.
We handle all types of residential and commercial moves, including apartment moves, single-family homes, commercial and office relocations, and senior moves.
Yes, we offer both same-day and weekend moves based on availability. During peak season (summer months and end of month), we recommend booking in advance to secure your preferred date.
It depends on the season. During peak moving times (May through September, and end-of-month dates), we recommend booking 2-3 weeks in advance. During slower months, we can often accommodate moves with shorter notice. Contact us for current availability.
Yes, we are fully licensed to conduct moves throughout the nation! You can view our operating authority status here: https://safer.fmcsa.dot.gov/CompanySnapshot.aspx DOT#: 4034369 MC#: 1525045
Yes! Please contact us to request a copy of our COI.
For all hourly services, you will be billed in 15-minute increments.
For local moves and packing services:
The clock starts when our crew arrives at your origin address.
The clock stops after:
For long-distance intrastate moves:
You will only be billed for the labor time, not transit time.
The clock starts when our crew arrives at your origin address.
The clock stops when our truck(s) leave the origin address.
The clock starts again once our truck(s) arrive at the destination address.
The clock stops after:
For interstate moves:
For interstate moves, we charge a flat rate. You will not be billed hourly unless you elect to use our packing services.
The Service Fee is simply $25 plus $2 multiplied by the total round-trip mileage for your move. The mileage is calculated using Google Maps starting from the location where our trucks are dispatched from.
Yes, we do require a deposit in order to reserve the resources required for your move. Your deposit will be applied as a credit towards your final invoice. The deposit will be $100 or 10% of your estimate, whichever is greater.
When you book with us, we require a deposit to reserve the resources required for your move. The deposit is not refundable in the case of cancellation or last-minute schedule changes.
No hidden fees! We aim to provide completely transparent pricing. As long as you communicate to us the full scope of your move, then any charges you may incur should be listed on your estimate.
We accept all major credit/debit cards. We do not accept cash, check, money orders, or bank transfers/ACH.
We require payment on-site as soon as the move is completed. Please be prepared to make payment on the day of your move. We accept all major debit/credit cards for payment. We do not accept any other forms of payment.
Tip is not required but is greatly appreciated! Our movers typically receive tips ranging from $4 to $15 per person per hour depending on the size and scope of the move.
All moves include basic liability coverage at $0.60 per pound per article. For additional protection, we offer Full Value Protection at an additional cost:
Contact us for more details on coverage options.
Yes! We offer full packing services and will pack everything in your home. Packing services are billed hourly. We recommend that you personally pack and transport any valuables, jewelry, or irreplaceable items.
Yes! We provide TV boxes free of charge. Most people don’t have one lying around, and we want to make sure your TV is properly protected during the move.
Yes! Our crew will bring the materials needed to wrap your furniture with blankets and plastic wrap to protect it from damage.
Yes! We just ask that you let us know of any items that will require assembly or disassembly prior to your move so that we can make sure we have the right tools and equipment!
Yes, we ask that you please empty all furniture items prior to your move.
Yes, we can handle specialty items. Depending on the item’s make, model, and weight, we may move it ourselves or coordinate with a specialized contractor. Specialty items typically incur an additional charge. Please let us know about any specialty items when requesting your quote so we can plan accordingly.
For safety and legal reasons, we cannot transport certain items including hazardous materials, firearms and ammunition, perishable food, plants, and flammable liquids. If you have questions about a specific item, please contact us.
Yes, we have our own warehouse and offer short-term storage, primarily for long-distance moves. For clients needing long-term storage, we’re happy to help you find a reputable storage facility in your area.
Absolutely! We just ask that you let us know as soon as possible if you need to make changes to your moving date. We will do our best to accommodate last-minute changes, if possible.
Here are some suggestions of things you can do before and during your move to help our crew work as efficiently as possible:
Keep your next move on schedule, on budget, and stress-free.