How are the billable hours calculated?
For all hourly services, you will be billed in 15-minute increments.
For local moves and packing services:
The clock starts when our crew arrives at your origin address.
The clock stops after:
- All of your service needs have been completely satisfied;
- All of our materials, tools, and equipment have been loaded back in the truck;
- AND Payment has been received.
For long-distance Intrastate moves:
You will only be billed for the labor time, not transit time.
The clock starts when our crew arrives at your origin address.
The clock stops when our truck(s) leave the origin address.
The clock starts again once our truck(s) arrive at the destination address.
The clock stops after:
- All of your service needs have been completely satisfied;
- All of our materials, tools, and equipment have been loaded back in the truck;
- AND Payment has been received.
For Interstate moves:
For Interstate moves, we charge a flat rate. You will not be billed hourly unless you elect to use our packing services.